Returns & refunds
We want orders to arrive as described and in good condition.
Before returning an item
Please contact Cypress 3D Printed Models & More before sending anything back. Do not return an item without approval and return instructions.
Damaged or incorrect orders
If you receive an item that is damaged in transit, missing a part, or different from what you ordered, contact us promptly with your order number and clear photos. We will review the issue and work with you on an appropriate replacement, repair, or refund when applicable.
Change-of-mind returns
Because resin display models are fragile specialty collectibles and may be produced or prepared specifically for an order, change-of-mind returns are handled case by case. Any approved return must be sent back in the condition and packaging specified in the return instructions.
Refund timing
Approved refunds are issued to the original payment method. Banks and card issuers may take additional time to post the credit after it is submitted.