Contact us
Questions about a model, an order, shipping, or local pickup? We’re happy to help.
Order support
For the fastest help with an existing order, include your order number and the email address used at checkout.
Reply to your order-confirmation email to contact the store. A public contact email can also be added with the Vercel variable NEXT_PUBLIC_STORE_CONTACT_EMAIL.
Model questions
Include the model name and scale you are asking about. For damaged items, include clear photos of the model and packaging.
Local pickup
For privacy and security, pickup location details are not published on this page. Follow the instructions provided with your confirmed pickup order.
Business hours
Messages are answered as availability allows. Vacation mode may be enabled when the shop is temporarily pausing new orders or catching up on an existing order queue.